• How do I enter a delivery address different from the billing address?

  This situation mainly concerns business customers who need to indicate a delivery address different from the billing address for administrative reasons. If you are an individual, we never include an invoice in parcels — the recipient won’t see prices. If this is your first order When creating your account, after entering your delivery address, tick the box that lets you enter a different billing address. (https://storage.crisp.chat/users/helpdesk/website/-/7/f/3/1/7f31841f24c41Few readers

• Can I pay excluding VAT for a shipment outside the European Union?

  For shipments outside the European Union, prices are shown excluding VAT. You’ll see these prices when you create your customer account and add a delivery address outside the EU. Your cart total will be recalculated automatically and you won’t pay French VAT. You will be responsible for customs duties and local VAT in your country when the parcel is delivered.Few readers

• Can I add a message for the recipient?

  Yes. During checkout, at the shipping method step, you can add a message. It will be passed along with the order to the recipient.Few readers

• Do you offer gift wrapping?

  We don’t provide gift wrapping. However, we do offer gift bags and pouches that you can add to your order — see here.Few readers

• How do I place an order on the website?

  Place your order directly on our website by selecting the items you want and adding them to your cart. When you’re ready, click Checkout to view a summary of your items, then follow the steps: enter your contact details choose the delivery method confirm payment As soon as your order is confirmed, you’ll receive a confirmation email. You’ll be notified of shipment by a second email containing the tracking link. Your order will be shipped within 24 to 48 business hourFew readers

• What are your opening hours?

  Our customer service is available Monday to Friday, 9:30 a.m.–12:30 p.m. and 2:00–5:00 p.m. (Paris time). Our physical store is open Monday to Saturday, 10:00 a.m.–7:00 p.m. non‑stop.Few readers

• Do you have a physical store?

  Yes. We welcome you at 4 rue des Récolettes, 13001 Marseille, Monday to Saturday, 10 a.m. to 7 p.m.Few readers

• Can I pick up my order in store?

  Yes. If you want to collect your order in store, please select in‑store pickup at checkout. You’ll receive a message as soon as your order is ready.Few readers

• How do I use a gift card on the site?

  During checkout, enter the code shown on the card in the “Discount code” field. The amount will be deducted automatically. Please note : gift cards purchased in the physical store cannot be used on the website.Few readers

• Can I place an order by phone or email?

  We can’t take orders by phone. For professional orders, however, our customer service can assist you by email.Few readers

• I didn’t receive the confirmation email — what should I do?

  First, check your spam/junk folder. If you still haven’t received anything after a few minutes, please contact us — we’ll resend the confirmation email.Few readers

• How do I cancel my order?

  If your order hasn’t been shipped yet, it can be cancelled on request. If it has already been dispatched, please use the returns option to send the items back for a refund.Few readers

• Can I modify my order after it’s been placed?

  We prepare orders quickly (within 24 to 48 business hours). If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to make the requested changes.Few readers