> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://maisonempereur.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if my parcel is late?

If your tracking hasn’t updated or the delivery time has been exceeded, please allow **an extra 3 working days** for the carrier to resolve the situation.

Note that in over **96%** of cases, delivery times are met (for example, Mondial Relay indicates an average of **3 to 5** business days).

If you have a firm deadline, we recommend choosing **Chronopost or UPS**.