What should I do if my parcel is late?

If your tracking hasn’t updated or the delivery time has been exceeded, please allow an extra 3 working days for the carrier to resolve the situation.

Note that in over 96% of cases, delivery times are met (for example, Mondial Relay indicates an average of 3 to 5 business days).

If you have a firm deadline, we recommend choosing Chronopost or UPS.

Updated on: 02/10/2025