> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://maisonempereur.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I make a return?

You have **14 days after receipt** of your order to request a return. Items must be returned in their original condition, complete and unused.



To help us process your request, please include the completed return form in your parcel. You can download it here: [Download the return form](https://empereur.fr/img/cms/pdf/return-form.pdf).



Once we receive and check the items, we’ll issue your refund within **5 to 10 days**, depending on your bank.