Q: What are your opening hours?

Our customer service is available Monday to Friday, 9:30 a.m.–12:30 p.m. and 2:00–5:00 p.m. (Paris time). Our physical store is open Monday to Saturday, 10:00 a.m.–7:00 p.m. non‑stop.

Q: How do I use a gift card on the site?

During checkout, enter the code shown on the card in the “Discount code” field. The amount will be deducted automatically. Please note : gift cards purchased in the physical store cannot be used on the website.

Question 1

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Shipping fees and delivery times are calculated automatically at checkout based on the destination.

Question 2

How do I cancel my order?

Accepted Answer

If your order hasn’t been shipped yet, it can be cancelled on request. If it has already been dispatched, please use the returns option to send the items back for a refund.

Question 3

What are your opening hours?

Accepted Answer

Our customer service is available Monday to Friday, 9:30 a.m.–12:30 p.m. and 2:00–5:00 p.m. (Paris time). Our physical store is open Monday to Saturday, 10:00 a.m.–7:00 p.m. non‑stop.

Question 4

How do I use a gift card on the site?

Accepted Answer

During checkout, enter the code shown on the card in the “Discount code” field. The amount will be deducted automatically.

Please note : gift cards purchased in the physical store cannot be used on the website.

Question 5

What should I do if my parcel is late?

Accepted Answer

If your tracking hasn’t updated or the delivery time has been exceeded, please allow an extra 3 working days for the carrier to resolve the situation.

Note that in over 96% of cases, delivery times are met (for example, Mondial Relay indicates an average of 3 to 5 business days).

If you have a firm deadline, we recommend choosing Chronopost or UPS.

Question 6

Do you offer gift wrapping?

Accepted Answer

We don’t provide gift wrapping. However, we do offer gift bags and pouches that you can add to your order — see here.

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