Q: Which delivery method is free from €89 of purchase?

Only Mondial Relay pickup‑point delivery is free from €89 of purchases for mainland France and Corsica. If you prefer home delivery, shipping fees still apply and are calculated based on your parcel’s weight.

Question 1

How do I place an order on the website?

Accepted Answer

Place your order directly on our website by selecting the items you want and adding them to your cart.

When you’re ready, click Checkout to view a summary of your items, then follow the steps:

enter your contact details
choose the delivery method
confirm payment

As soon as your order is confirmed, you’ll receive a confirmation email. You’ll be notified of shipment by a second email containing the tracking link.

Your order will be shipped within 24 to 48 business hours.

Question 2

Which delivery method is free from €89 of purchase?

Accepted Answer

Only Mondial Relay pickup‑point delivery is free from €89 of purchases for mainland France and Corsica. If you prefer home delivery, shipping fees still apply and are calculated based on your parcel’s weight.

Question 3

An item is out of stock — will it be restocked?

Accepted Answer

We strive to keep our catalogue available over time. Unless a product is discontinued, it is usually restocked. On the product page, you can enter your email address to be notified when it’s back in stock.

In most cases, restocking occurs within 1 to 4 weeks.

Question 4

I saw an item in store but can’t find it online — how can I order it?

Accepted Answer

Our website shows only part of what’s available in store (over 50,000 references).

If you spotted an item in store but can’t find it online, contact us and tell us what you’re looking for. We’ll send you a direct link so you can complete your order online.

Question 5

When and how will I be refunded?

Accepted Answer

After we receive and check the returned items, we issue the refund within up to 10 days, depending on your bank. The amount is automatically credited to the same payment method used for your order (bank card or PayPal account). You’ll also receive a confirmation email as soon as the refund has been initiated.

Question 6

How do I enter a delivery address different from the billing address?

Accepted Answer

This situation mainly concerns business customers who need to indicate a delivery address different from the billing address for administrative reasons. If you are an individual, we never include an invoice in parcels — the recipient won’t see prices.

If this is your first order When creating your account, after entering your delivery address, tick the box that lets you enter a different billing address.

If you already saved an address At the “Delivery address” step, click the link “The billing address is different” to enter a distinct billing address.

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